Return Refunds Policy Page
Returns Policy
"If your product is damaged, defective, incorrect, or incomplete condition, kindly submit a return request through the TaqMall app or website. Please ensure the return request is made within 10 days from the delivery date.
If you face any issues with electronic appliances and mobile phones after the specified return policy period, kindly verify whether the product is eligible for coverage under the seller's warranty or the brand's warranty. For detailed information regarding warranty claims, please refer to our Warranty Policy (linked here Warranty Policy).
We do allow returns due to a change of mind for certain categories. Please check the section titled "Return Policy per Category" below for additional details.
Valid reasons to return an item
The received item is either damaged, indicating physical destruction or breakage, or defective, unable to power on.
The received product is not complete, (missing items and/or accessories)
The delivered product is incorrect (ex, the wrong product/size/color, a fake item, or an expired product)
The delivered product does not match with given description and picture
The delivered product does not fit properly (unfitting size)
Conditions for Returns
The item should be in perfect condition, with no signs of use, wear, washing, or defects. For fashion items, trying on the product to calculate the fit is acceptable and still qualifies as unworn.
Include the original tags, user manuals, warranty cards, freebies, invoices, and accessories with the product.
Return the product in its original, undamaged manufacturer's packaging or box. If the item was initially delivered in Taqmall packaging/box, ensure to use the same packaging/box for the return. Avoid applying tape or stickers directly onto the manufacturer's packaging/box.
Refunds Policy
Issuance of Refunds
The processing time of your refund varies based on the refund type and the payment method employed.
The refund period/procedure starts when Taqmall has processed your refund according to your refund type.
The refund amount includes the price of the item and the shipping fee related to the returned product.
Refund Types
Taqmall will process your refund according to the following refund types
For returns, the refund is initiated after your item is successfully returned to the warehouse and passes the quality check (QC). To understand the return process, please refer to our Return Policy.
Refunds for canceled orders are automatically initiated once the cancellation is successfully processed.
Refunds for failed deliveries commence when the item reaches the seller. Please be aware that the duration may vary depending on the location of your shipping address.
Note: Maximum refund timeline except weekends and public holidays.
Subscribe to our newsletter for regular updates about Offers, Coupons & more
Follow Us
Mobile Apps
