Support Policy Page

1. Customer Support

At Taqmall, we are committed to providing excellent customer support to ensure a seamless shopping experience for our users. Our dedicated support team is ready to assist you with any queries, concerns, or assistance you may require.

2. Contacting Support

2.1. Customer Support Channels

You can reach our customer support team through the following channels:

• Email: support@taqmall.com

• Live Chat: Access the live chat feature on our website from 10:00 am to 06:00 pm Saturday to Thursday. Phone: Contact our support hotline at 01760996619 during business hours.

2.2. Business Hours

Our standard business hours for customer support are 10:00 am to 06:00 pm. While we strive to assist promptly, please allow up to 1 hour for a response during peak times.

3. Types of Support

3.1. Product Assistance

Our support team is here to help you with any inquiries related to product information, specifications, or assistance in making informed purchase decisions.

3.2. Order Support

If you have questions about your order, or tracking information, or need assistance with the order process, our team is ready to provide the necessary support.

3.3. Technical Support for Sellers

For our sellers, we offer technical support to address any issues related to product listings, account management, or navigating our seller platform.

4. Support for Sellers

4.1. Seller Onboarding

New sellers joining Taqmall can expect assistance during the onboarding process, including guidance on registering, listing products, and understanding our platform features.

4.2. Marketing Support

Sellers benefit from our marketing support initiatives designed to enhance the visibility of their products. Our dedicated marketing team employs various strategies to promote seller products effectively.

4.3. Commission Queries

If sellers have questions or concerns regarding our commission structure, our support team is available to provide clarification and assistance.

5. Resolution Process

Our goal is to address your concerns promptly and effectively. When you reach out to our support team, we follow a structured resolution process to ensure a satisfactory outcome.

6. Feedback and Improvement

We welcome your feedback on our support services. Your insights help us continually improve and enhance our support processes for the benefit of our users.

Thank you for choosing Taqmall. Our support team looks forward to assisting you and ensuring your experience with Taqmall is exceptional.

Happy shopping!